[SOLVED] TransitionAction: CreateTicket - new ticketID

[lis9]

Hello!

In my process i have to create child ticket to my process ticket. The child ticket is a simple ticket in different queue. The action I want to do is to close all process ticket children when one of transitions occurs. Of course I can use ForeignTicketID or ForeignTicketNumber parameter to close other tickets in transition action of process ticket, but the problem is that when I create new child ticket in TA there is no possibility to save child number or ID to parent ticket, I can only send parent id or number to DF of child ticket
Do you have ideas how to return child id/number to parent ticket during creation in TA? Other way?

Daniel Lisiecki

[root]

Hi,

Yes, the first transition action of the child sends back it's TicketID or TicketNumber to the parent with Foreign*. Just make the first transition action always work. And make sure you pass the parent's id/number during child creation.

- Roy

[lis9]

Thank You for your very quick reply.
I had this solution in mind, but this is only applicable if child tickets are process tickets too (as its parent). So my choice is: write a module and attach it to ticket create event using Generic Agent, or make the child tickets process tickets with two activities and one transition.
I think I will make them process tickets because it's easier to maintain.

Daniel Lisiecki

[root]

Hi,

No need to write sth. The 2nd transition action can remove the dynamic fields process id and activity id and it's an regular ticket then.

- Roy

[lis9]

Thanks for this tip!

Daniel Lisiecki