For example I have the following template:
================================================
ru::Agent::AddNote
Hi <OTRS_UserFirstname>,
"<OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname>" added a new note
to ticket [<OTRS_TICKET_TicketNumber>].
Note:
<OTRS_CUSTOMER_BODY>
<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID>
=================================================
I need a note text itself instead of <OTRS_CUSTOMER_BODY>.
Is there any way to add it?
Is there a way to add agent note text itself to the notification?
Ticket Note text in notification
Moderator: crythias
Ticket Note text in notification
OTRS 2.4.7 on CentOS 5.5 with MySQL 5.0.77, Apache2
Re: Ticket Note text in notification
<OTRS_CUSTOMER_BODY> will display the Notetext
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com