Ticket Note text in notification

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lomach
Znuny newbie
Posts: 12
Joined: 03 Aug 2010, 17:40
Znuny Version: 2.4.7

Ticket Note text in notification

Post by lomach »

For example I have the following template:
================================================
ru::Agent::AddNote

Hi <OTRS_UserFirstname>,

"<OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname>" added a new note
to ticket [<OTRS_TICKET_TicketNumber>].

Note:
<OTRS_CUSTOMER_BODY>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID>
=================================================

I need a note text itself instead of <OTRS_CUSTOMER_BODY>.
Is there any way to add it?


Is there a way to add agent note text itself to the notification?
OTRS 2.4.7 on CentOS 5.5 with MySQL 5.0.77, Apache2
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: Ticket Note text in notification

Post by jojo »

<OTRS_CUSTOMER_BODY> will display the Notetext
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