Installing New OTRS-Very Urgent Please
Moderator: crythias
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- Znuny newbie
- Posts: 5
- Joined: 03 Nov 2010, 18:38
- Znuny Version: 2.4.9
Installing New OTRS-Very Urgent Please
Hi
Can I install OTRS ticketing system on a shared web hosting package I have
I have a web hosting account with siteground
How can I install for my site maybe I will access it at...xyz.com/ticket
something like this
Also which version I will need to download in order to work on a shared web hosting
Please guide soon
Thanks
Aditya
Can I install OTRS ticketing system on a shared web hosting package I have
I have a web hosting account with siteground
How can I install for my site maybe I will access it at...xyz.com/ticket
something like this
Also which version I will need to download in order to work on a shared web hosting
Please guide soon
Thanks
Aditya
Re: Installing New OTRS-Very Urgent Please
You'll need shell access to install. And also the possibilitay to change Apache Settings and to install Perl Modules.
You should have a look on otrs on demand (http://www.otrsondemand.com/)
You should have a look on otrs on demand (http://www.otrsondemand.com/)
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
- Znuny newbie
- Posts: 5
- Joined: 03 Nov 2010, 18:38
- Znuny Version: 2.4.9
Re: Installing New OTRS-Very Urgent Please
see i have unzipped the files to otrs folder under public_html folder but upon opening xyz.com/otrs i get to see all the files in it and not the installation starting screen why so ?
Re: Installing New OTRS-Very Urgent Please
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
- Znuny newbie
- Posts: 5
- Joined: 03 Nov 2010, 18:38
- Znuny Version: 2.4.9
Re: Installing New OTRS-Very Urgent Please
but then it says to install the database you need to open in browser .com/otrs/installer.pl I am newbie to OTRS and dedicated server environment please help accordingly
Re: Installing New OTRS-Very Urgent Please
As I said before: read the manual!
If you are not able to install it on a dedicated server, there are 3 possibilities:
- use it as Software as a Service (OTRS on demand)
- have it as managed OTRS
- buy some services for Conceptional Design and Installation
If you are not able to install it on a dedicated server, there are 3 possibilities:
- use it as Software as a Service (OTRS on demand)
- have it as managed OTRS
- buy some services for Conceptional Design and Installation
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: Installing New OTRS-Very Urgent Please
Have a look at the value of DirectoryIndex in your Apache config. Also look at the value of Options in the part of your Apache config that affects the OTRS directory.toadityakumar wrote:see i have unzipped the files to otrs folder under public_html folder but upon opening xyz.com/otrs i get to see all the files in it and not the installation starting screen why so ?
However, it is vital to run xyz.com/otrs/installer.pl before attempting to access the index.pl page.
No, what it says is "If you use MySQL as the database back-end, you can use the web installer of OTRS to setup the database."toadityakumar wrote:but then it says to install the database you need to open in browser .com/otrs/installer.pl I am newbie to OTRS and dedicated server environment please help accordingly
You need to install MySQL yourself, preferably set a root password, then use these details with the installer.pl to create the otrs user/schema and tables.
OTRS 3.2.11 on Centos 6.4 with MySQL 5.0. Agents and internal customers authenticate via Active Directory.
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- Znuny newbie
- Posts: 5
- Joined: 03 Nov 2010, 18:38
- Znuny Version: 2.4.9
Re: Installing New OTRS-Very Urgent Please
I am doing all this on a shared web hosting server without root access will it work?
Re: Installing New OTRS-Very Urgent Please
in most cases no, as you need to modify the apache config
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
- Znuny newbie
- Posts: 5
- Joined: 03 Nov 2010, 18:38
- Znuny Version: 2.4.9
Re: Installing New OTRS-Very Urgent Please
thanks then i will need to look out for dedicated hosting to implement this.