how to add and delete a field from Customer Information Form

[rohit1]

Hi all,

When we fill in the Customer Information such as Name , Email, ID, I want an additional field i.e Serial Number and want to delete the Field ''Customer ID" from the "Add Customer" form, please guide how we can do both the above things, will be grateful to you, looking Forward for your kind act.

Regards
Rohit Singh

[jojo]

Please read the admin book (doc.otrs.org) You'll find a chapter on this there!

[crythias]

It will be a bit of a problem to delete customer ID from the customer form because it's an identifying tag used in tickets.

[rohit1]

Hi crythias,

Is there any settings from the admin section that we can add an Field to the New Phone Tickets Form and While adding a new customer form

Regards
Rohit Singh

[crythias]

I don't understand what you want... if you want an additional customer field, you'll need to add that in the CustomerUser Map of Config.pm (see the admin docs). If you want a per-ticket or per-article field, then you'll want TicketFreeText or ArticleFreeText. Search the docs or the forums.

[nandozzi]

I have the same problem. I want to add an additional field in the customer db but i haven't found the correct config.pm (it seems that the correct one is the Defaults.pm).
I think in the next release it would be great to change thing with an user interface and not to find new options all over the code.