Box New Ticket in Dashboard

Moderator: crythias

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Agatino
Znuny newbie
Posts: 10
Joined: 21 Aug 2012, 16:43
Znuny Version: 3.1.5

Box New Ticket in Dashboard

Post by Agatino »

Hi,

you can add the filter unlock tickets?

Image

Thanks!
OTRS 3.1.5 on Linux CentOS with MySQL database connected to an Active Directory on Windows Server 2003 for Agents and Customers.
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crythias
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Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
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Re: Box New Ticket in Dashboard

Post by crythias »

Locked tickets should show.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Agatino
Znuny newbie
Posts: 10
Joined: 21 Aug 2012, 16:43
Znuny Version: 3.1.5

Re: Box New Ticket in Dashboard

Post by Agatino »

which attribute should I add?
OTRS 3.1.5 on Linux CentOS with MySQL database connected to an Active Directory on Windows Server 2003 for Agents and Customers.
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Agatino
Znuny newbie
Posts: 10
Joined: 21 Aug 2012, 16:43
Znuny Version: 3.1.5

Re: Box New Ticket in Dashboard

Post by Agatino »

I want to see only the new and open tickets that are free
OTRS 3.1.5 on Linux CentOS with MySQL database connected to an Active Directory on Windows Server 2003 for Agents and Customers.
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Agatino
Znuny newbie
Posts: 10
Joined: 21 Aug 2012, 16:43
Znuny Version: 3.1.5

Re: Box New Ticket in Dashboard

Post by Agatino »

crythias wrote:Locked tickets should show.
can you tell me how to filter the ticket unlocked ?
OTRS 3.1.5 on Linux CentOS with MySQL database connected to an Active Directory on Windows Server 2003 for Agents and Customers.
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