Autoreply tag references

[cbravo]

Hello guys,

Sorry to be bothering again. What I'm trying to do this is the following:

I want to create an autoreply for our customers and include a few of the freetextfields on the text.

I see that in the references for the tags I can use are these:

Code: Select all

You can use the following tags:

<OTRS_CUSTOMER_SUBJECT[20]>
    Para obtener los primeros 20 caracteres del asunto 
<OTRS_CUSTOMER_EMAIL[5]>
    Para obtener las primeras 5 líneas del correo 
<OTRS_CUSTOMER_REALNAME>
    Para obtener el nombre real del remitente (si existe) 
<OTRS_CUSTOMER_*>
    To get the article attribute ( e. g. <OTRS_CUSTOMER_From>, <OTRS_CUSTOMER_To>, <OTRS_CUSTOMER_Cc>, <OTRS_CUSTOMER_Subject>, <OTRS_CUSTOMER_Body>). 
<OTRS_CUSTOMER_DATA_*>
    Options of the current customer user data ( e. g. <OTRS_CUSTOMER_DATA_UserFirstname>). 
<OTRS_OWNER_*>
    Ticket owner options ( e. g. <OTRS_OWNER_UserFirstname>). 
<OTRS_RESPONSIBLE_*>
    Ticket responsible options ( e. g. <OTRS_RESPONSIBLE_UserFirstname>). 
<OTRS_CURRENT_*>
    Options of the current user who requested this action ( e. g. <OTRS_CURRENT_UserFirstname>). 
<OTRS_TICKET_*>
    Options of the ticket data ( e. g. <OTRS_TICKET_TicketNumber>, <OTRS_TICKET_TicketID>, <OTRS_TICKET_Queue>, <OTRS_TICKET_State>). 
<OTRS_CONFIG_*>
    Config options ( e. g. <OTRS_CONFIG_HttpType>). 

Are those the only ones I could use or could I use other ones like <OTRS_TICKET_FreeText2>

Thank you very much.

Greetings,

C.

[crythias]

You can use anything that TicketGet returns: http://dev.otrs.org/3.0/Kernel/System/Ticket.html
Note that TicketFreeText fields won't survive 3.1 upgrade.