Hello there,
here is me again bothering y'all for a little help.
This time I need the customer to select a service and an SLA. I tried already going into CustomerTicketMessage.dtl and doing class="Mandatory" with no luck.
Do you know why it isn't working? Would you mind telling me how could I do something like that?
Appreciate the help as always.
Greetings,
Require Service and SLA's
Moderator: crythias
Require Service and SLA's
OTRS: 3.08
OS: Ubuntu
Apache2/MySQL 5
OS: Ubuntu
Apache2/MySQL 5
-
crythias
- Moderator
- Posts: 10169
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
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Re: Require Service and SLA's
Services and SLAs must be attached to customers, or else they're "Default Services".
viewtopic.php?f=62&t=10601#p41703
viewtopic.php?f=62&t=10601#p41703
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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