mandatory field

Moderator: crythias

Post Reply
tripti_rai2005
Znuny newbie
Posts: 67
Joined: 14 Mar 2012, 15:08
Znuny Version: OTRS2

mandatory field

Post by tripti_rai2005 »

I'm trying to force my agents to select the Service field when creating
tickets.
Looks like an obvious thing to do but I can't find a way..

I changed the Kernel/Output/HTML/Standard/AgentTicketPhone.dtl file so the
field looks like mandatory one (ie. it has a '*' and black text) but now I
need to do the logic behind it.

Has anybody done that already?
■ TRIPTI RAI // PROJECT ENGINEER, ETIM GTEC
Office: +91 20 66056464 //Mobile: +91 9503019176 // // Whirlpool Corporation // www.WhirlpoolCorp.com
Whirlpool Corporation // www.WhirlpoolCorp.com
Top
guillo
Znuny newbie
Posts: 98
Joined: 16 May 2012, 20:05
Znuny Version: 3.0.7

Re: mandatory field

Post by guillo »

Hello there... usign OTRS 3.1.7 on LINUX and also trying to do this.
OTRS V 3.0.7 Windows 2008 x64 going for 3.1.7
OTRS 3.1.12 on LINUX UBUNTU SERVER
Top
guillo
Znuny newbie
Posts: 98
Joined: 16 May 2012, 20:05
Znuny Version: 3.0.7

Re: mandatory field

Post by guillo »

I've found the answear viewtopic.php?f=62&t=10601
OTRS V 3.0.7 Windows 2008 x64 going for 3.1.7
OTRS 3.1.12 on LINUX UBUNTU SERVER
Top
Post Reply

Return to “General”