We need to send the documents attached on an article using an automatic notification. We only have the option "Include attachments to notification - Only for ArticleCreate event". We need to send its when a ticket is moved to a specific queue. How can we do it?
many thanks
Send attachment using a notification
Moderator: crythias
Send attachment using a notification
Using:
OTRS HELP DESK 3.3.5
OTRS ITSM 3.3.5
POSTGRES 8.3
OTRS HELP DESK 3.3.5
OTRS ITSM 3.3.5
POSTGRES 8.3