Hi,
we need a customization of Module AgentTicketPrint.pm for printing only articles relative to external notes.
We doesn't want that internal notes will be printed since we use the Ticket print as a report for our customers.
How can we achieve this goal?
Customize Print View
Moderator: crythias
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PaoloCeccacci
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- Znuny Version: 3.1.11
- Real Name: Paolo Ceccacci
- Company: Puntosys
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crythias
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Re: Customize Print View
log in as a customer.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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PaoloCeccacci
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Re: Customize Print View
If I login as a customer and change that settings I cannot be sure that the customer won't get back to default settings.
I don't want customers can see internal notes.
I don't want customers can see internal notes.
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crythias
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Re: Customize Print View
They don't. That's why I said to log in as customer (on customer.pl)PaoloCeccacci wrote:I don't want customers can see internal notes.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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PaoloCeccacci
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- Znuny Version: 3.1.11
- Real Name: Paolo Ceccacci
- Company: Puntosys
Re: Customize Print View
It's alright.
I can print tickets as a customer and internal notes are not printed, but we have some CustomFields that will not appear in this generated PDF.
Also we have less informations in the header.
I can print tickets as a customer and internal notes are not printed, but we have some CustomFields that will not appear in this generated PDF.
Also we have less informations in the header.