Limit number of tickets
Moderator: crythias
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- Znuny newbie
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- Real Name: Raphael
Limit number of tickets
Hi all,
I would like to know if is there a maximum number of tickets that OTRS stores. At my Status View, on closed tickets, it's showing 10000 in red. I have just expanded my HD space, but it is still showing my closed tickets that way.
PS.: I have 20Gb of free space on my data disk.
Thank you so much!
Raphael Pinheiro
I would like to know if is there a maximum number of tickets that OTRS stores. At my Status View, on closed tickets, it's showing 10000 in red. I have just expanded my HD space, but it is still showing my closed tickets that way.
PS.: I have 20Gb of free space on my data disk.
Thank you so much!
Raphael Pinheiro
Last edited by RaphaelPinheiro on 25 Mar 2013, 23:16, edited 1 time in total.
OTRS version: 3.2.4
Operating System: Windows Server 2008 R2
Database: MySQL
Apache 2.2 (x86)
Operating System: Windows Server 2008 R2
Database: MySQL
Apache 2.2 (x86)
Re: Limit number of tickets
no there is no maximum number.
the status view is limited as it makes no sense to show millions of closed tickets. You can still find old tickets via search
the status view is limited as it makes no sense to show millions of closed tickets. You can still find old tickets via search
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
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- Znuny newbie
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Re: Limit number of tickets
All right!!
Thank you very much jojo!
Should I put "SOLVED" on Topic title?
Thank you very much jojo!
Should I put "SOLVED" on Topic title?
OTRS version: 3.2.4
Operating System: Windows Server 2008 R2
Database: MySQL
Apache 2.2 (x86)
Operating System: Windows Server 2008 R2
Database: MySQL
Apache 2.2 (x86)
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- Znuny newbie
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Re: Limit number of tickets
Hi, I would like to know if there is a Limit number of tickets in the database,
I found info that sais the limit its 50K or 60K its true??
Thak You.
I found info that sais the limit its 50K or 60K its true??
Thak You.
Re: Limit number of tickets
there is no limit. the number you found is a suggestion to switch to aa different indexing when you reacht a certain number
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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- Znuny newbie
- Posts: 31
- Joined: 12 Aug 2016, 17:08
- Znuny Version: <5.0.6
- Real Name: Cesar Romario Delgado Gonzalez
- Company: Softtek
- Location: Aguascalientes, México
Re: Limit number of tickets
Hey jojo thanks for the info, So I can be sure that I could have 100k tickets, and all of them would be on my database??
Sorry for ask, I just wanna be sure XD.
Thank You.
Sorry for ask, I just wanna be sure XD.
Thank You.
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- Znuny guru
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Re: Limit number of tickets
Yes, you can...
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
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Re: Limit number of tickets
We have a customers with more then 1 000 000 tickets. And it worksCesarRomario wrote:Hey jojo thanks for the info, So I can be sure that I could have 100k tickets, and all of them would be on my database??
Sorry for ask, I just wanna be sure XD.
Thank You.
Alexey Yusov
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Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal
Radiant System OTRS Intergrator
RS4OTRS marketplace
Stay tuned on our Facebook
((OTRS)) Community Edition - what next?
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- Znuny newbie
- Posts: 31
- Joined: 12 Aug 2016, 17:08
- Znuny Version: <5.0.6
- Real Name: Cesar Romario Delgado Gonzalez
- Company: Softtek
- Location: Aguascalientes, México
Re: Limit number of tickets
Hi Alexus. Thanks for the info.
I feel better with that. XD
Thank You all for the help.
I feel better with that. XD
Thank You all for the help.