Email ticket SLA out of phase

Moderator: crythias

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albo
Znuny newbie
Posts: 17
Joined: 30 Jan 2015, 18:43
Znuny Version: 4 FREE

Email ticket SLA out of phase

Post by albo »

When I create a new email ticket schedule of SLA (which I set to 4 hours) actually take 1 hour and in solution time is that the ticket must be solved with less than 1 hour to set. Can you tell me why?
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