Configure email received

[machadoa]

Hello

I would like to know to configure the Files (of the ticket) according to the email address that the email was received.

Thanks

[CharlesD]

Bonjour,

Je ne sais pas si ça répondra vraiment à ta question,

Mais tu peux classer un mail automatiquement dans une FILE en fonction de l'adresse posteMaster,
ça se paramètre dans Administrateur, Compte Mail PosteMaster, et sur ton Mail tu peux choisir la répartition de La file.

(Si tu utilises le Forum Anglais, pense à utiliser le mot clé "Queue" pour "File").

Bon courage.

[crythias]

Pretty much what Charles said, :)
If you want email to dispatch by email address, make sure the email address/Queue is set in "System Addresses" and "Dispatch by To" is chosen.

[machadoa]

OK sympa, merci beaucoup je vais tester cela alors

Et merci pour le conseil ^^

[machadoa]

I stil have a problem...

I would like to assigned a new ticket to a specific queue according to the address that sent the email, this is possible ??

[crythias]

I would like to assigned a new ticket to a specific queue according to the address that sent the email, this is possible ??

Yes, but don't do that. Don't use customer based queues. Just like you don't have doors to your office based upon the name of the visitor.

[machadoa]

Ok but it is a request of my superior ... can you tell me how to set this up please?

[crythias]

PostMaster filter. If From isn't valid selection, add it in SysConfig.
viewtopic.php?t=16064

[machadoa]

I add postmaster filter and it works !

Problem solved

Thank you