Good afternoon
I hope they are fine.
I have a problem with my OTRS 5 in Ubuntu 16.04.
It is consuming a lot of resources.
One client connects and in 2 minutes there are 20 open sessions of Apache.
Show settings apache2.conf
Timeout 20
Keepalive on
MaxKeepAliveRequest 64
KeepAliveTimeout 3
HostnameLookups Off
prefork_mpm
StartServers 20
MinSpareServers 20
MaxSpareServers 40
MaxrequestWorker 200
MaxConnectionPerChild 4500
Memory Ram 8GB
Intel Core i5
Hard Disk 1TB
Parti. Swap 4.5 GB
Thanks for your time
OTRS problems with resources [SOLVED]
Moderator: crythias
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- Znuny newbie
- Posts: 67
- Joined: 28 Jun 2013, 01:06
- Znuny Version: OTRS 5
- Real Name: Arturo
- Company: Purdy Motor
- Contact:
OTRS problems with resources [SOLVED]
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Last edited by jamartinezu on 01 Oct 2016, 00:35, edited 1 time in total.
Re: OTRS problems with resources
Apache is doing what you told him to do.
How many concurrent agents you want to serve?
How many concurrent agents you want to serve?
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
- Znuny newbie
- Posts: 67
- Joined: 28 Jun 2013, 01:06
- Znuny Version: OTRS 5
- Real Name: Arturo
- Company: Purdy Motor
- Contact:
Re: OTRS problems with resources
Hi!!
I have just 15 agents.
I have just 15 agents.
Re: OTRS problems with resources
Hi,
adjust:
StartServers 20
MinSpareServers 20
adjust:
StartServers 20
MinSpareServers 20
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
- Znuny newbie
- Posts: 67
- Joined: 28 Jun 2013, 01:06
- Znuny Version: OTRS 5
- Real Name: Arturo
- Company: Purdy Motor
- Contact:
Re: OTRS problems with resources
Sorry
I try to understand.
I have to change the "20" in my (StartServers- -MinSpareServers) by another value?
prefork_mpm
StartServers 20 --5
MinSpareServers 20 --5
MaxSpareServers 40 --10
MaxrequestWorker 200 --200
MaxConnectionPerChild 4500 --500
Thank you very much for your time
I try to understand.
I have to change the "20" in my (StartServers- -MinSpareServers) by another value?
prefork_mpm
StartServers 20 --5
MinSpareServers 20 --5
MaxSpareServers 40 --10
MaxrequestWorker 200 --200
MaxConnectionPerChild 4500 --500
Thank you very much for your time
Re: OTRS problems with resources
Hi,
you have to adjust these lines:
But you should read and understand the apache documentation. Also you should have the approbiate knowledge to operate linux servers incl. Webservers, Database, Mail to run OTRS.
you have to adjust these lines:
Code: Select all
StartServers 20
MinSpareServers 20
MaxSpareServers 40
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
- Znuny newbie
- Posts: 67
- Joined: 28 Jun 2013, 01:06
- Znuny Version: OTRS 5
- Real Name: Arturo
- Company: Purdy Motor
- Contact:
Re: OTRS problems with resources
Thank you very much for your support.
I solved the problem by editing those lines
I solved the problem by editing those lines