Customer ID grayed out when trying to add customer?

[KimmoJ]

I'm trying to add new customer users to our OTRS and now that we're on version 5, the ID field is grayed out and not editable. Since I can't add anything to it, I can't add users since the user ID field is mandatory (obviously). Why would it be grayed out? Every other field is editable.

[KimmoJ]

Nobody has a clue on this one...?

It's an increasingly aggravating issue as we need to add more users to the system.

denied.png

[root]

The value for this field is set depending on the CustomerID of the CustoemrUser you choose. Afaik there's a setting to disable this behaviour.

[CesarRomario]

You can add options for that, in Customers. Add the user´s company, and that option will be available to select.

Or, if you want induvidual CustomerID, you can do it on mysql.

[reneeb]

If you do not want to use Customers, but only Customer Users, you can add

Code: Select all

$Self->{CustomerUser}->{CustomerCompanySupport} = 0;

to your Kernel/Config.pm

[KimmoJ]

Ohhh ok, so in 5 you have to add a customer company first and then customer users to that company.

The terminology here is confusing as heck. Customer vs Customer User. Especially as I jumped our install from 3 via a quick visit to 4 and up to 5, apparently along the way there handling of customers changed, then. When we were on version 3, customers were just customers.

What's now "Customer" should have a more descriptive name. "Customer Organization", perhaps. A customer is a customer, and a customer can often be an individual.

Now it's a two-stage process, then; at least I understand the thinking now, thanks for the comments and the enlightenment, people, much appreciated. It's not the most logical way to add individuals if you mostly serve specific people and not organizations - first make a fake corporation for them and then add them. But I can live with it.

I suppose I should be re-reading the manual for 5 more thoroughly...

[RStraub]

hehe, it get's worse when you dig through the source code. There's CustomerID used for Customer-Company-IDs as well as for Customer-User-IDs

[KimmoJ]

Sounds like there is some cleaning up required there too, then! But fortunately we don't have a huge amount of customers, so I can arrange an effort to go through and create Customer Organizations and move customers to them to clean that up.