show ticket owner for open tickets in overview page

[MCCoolMoDAue]

Hello,

this has been asked multiple times, but I only found solutions for OTRS 4 or lower.

I want to show the owner for the open tickets in the overview panel

Is there just an option in OTRS 5 or do I need to adapt teh code?

[CesarRomario]

Do u mean something like this??

[MCCoolMoDAue]

yea, exactly.

seemed like a silly question, but I couldn't find it.

[CesarRomario]

Don´t worry, at the begining we all have these kind of questions.

OK about your problem: The owner must be shown by default in the Status view.

But if you don´t have it try this:

1. Admin
2. Sys Config.
3. Search ticket.
4. Find Frontend::Agent::Ticket::ViewStatus
5. There you will see Ticket::Frontend::AgentTicketStatusView###DefaultColumns.
6. Edit them and update.

That should work. I hope this could help you.

Good Luck.