OTRS Email Notification - Text Tag Not working

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pradeepspa
OTRS newbie
Posts: 68
Joined: 06 May 2016, 14:03
Znuny / OTRS Version: 3.0.5
Real Name: Pradeep

OTRS Email Notification - Text Tag Not working

Post by pradeepspa »

Hello Folks,
I am trying to send a email notification to an agent whenever the priority of the ticket changes (Ticketpriorityupdate). I got it working but couldn't place the content (BODY) of the ticket in the email. I used all the suggested tags but no luck. Any idea what tag to use?

The tags I tried.
<OTRS_AGENT_BODY[5]>
<OTRS_CUSTOMER_EMAIL[30]>
Also all tags mentioned in "tag reference"
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