Remove pending date option
Moderator: crythias
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- Znuny newbie
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Remove pending date option
Hi,
I want to remove permanently the pending date option when creating an email/phone ticket for OTRS 6.
Is there any way to do this?
Please find attached
Thanks
I want to remove permanently the pending date option when creating an email/phone ticket for OTRS 6.
Is there any way to do this?
Please find attached
Thanks
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- Administrator
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Re: Remove pending date option
Hi,
If you're using version 6.0 or below install https://github.com/znuny/Znuny4OTRS-Sho ... meIfNeeded and removed all pending states for this screen from the configuration (Ticket::Frontend::AgentTicketPhone###StateType)
- Roy
If you're using version 6.0 or below install https://github.com/znuny/Znuny4OTRS-Sho ... meIfNeeded and removed all pending states for this screen from the configuration (Ticket::Frontend::AgentTicketPhone###StateType)
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
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- Znuny newbie
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Re: Remove pending date option
Thanks
It's worked
It's worked
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- Znuny newbie
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Re: Remove pending date option
Is it possible to remove the pending date from the pending option in ticket as well?
attached screenshot for reference.
attached screenshot for reference.
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Re: Remove pending date option
Hi,
Have you ever considered to read your question before you post? A pending state REQUIRES a date.
- Roy
Have you ever considered to read your question before you post? A pending state REQUIRES a date.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
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- Znuny newbie
- Posts: 20
- Joined: 07 Jan 2022, 12:48
- Znuny Version: 6.3.0
- Real Name: sanoj
- Company: Saturn
Re: Remove pending date option
Pending date has been removed from the new ticket as per below, that is the reason I have raised the question
======================================================================================
If you're using version 6.0 or below install https://github.com/znuny/Znuny4OTRS-Sho ... meIfNeeded and removed all pending states for this screen from the configuration (Ticket::Frontend::AgentTicketPhone###StateType)
======================================================================================
If you're using version 6.0 or below install https://github.com/znuny/Znuny4OTRS-Sho ... meIfNeeded and removed all pending states for this screen from the configuration (Ticket::Frontend::AgentTicketPhone###StateType)
-
- Administrator
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Re: Remove pending date option
Sure, I know that. But the screen AgentTicketPending has the purpose to set a pending state. What do you want to do with this option if there is no input for a date?
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
-
- Znuny newbie
- Posts: 20
- Joined: 07 Jan 2022, 12:48
- Znuny Version: 6.3.0
- Real Name: sanoj
- Company: Saturn
Re: Remove pending date option
I am doing testing in OTRS before presenting the customer.
Understanding all features before that.
No way to remove pending date?
Understanding all features before that.
No way to remove pending date?
Re: Remove pending date option
Hi,
why removing one of the best options at all?
Flo
why removing one of the best options at all?
Flo
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OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
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Re: Remove pending date option
Do you have experience using a calendar without dates and times?
Alexey Yusov
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Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal
Radiant System OTRS Intergrator
RS4OTRS marketplace
Stay tuned on our Facebook
((OTRS)) Community Edition - what next?