TypeErrors after Upgrade to 6.3.4

[nltui]

I've run into some problems upgrading from Znuny 6.2.2 -> 6.3.4. Everything worked on my dev server, but when I tried to upgrade my production site I ran into problems. After the upgrade, I was unable to click or type on anything on the page. In the console I got the following javascript errors:

Code: Select all

Uncaught ReferenceError: jQuery is not defined
    at CommonJS_98438509d670bd6340016cff0bdc34ac.js:1:1
(anonymous) @ CommonJS_98438509d670bd6340016cff0bdc34ac.js:1
TranslationJS_en_337b25b35234c86543806f554be85340.js:2 
        
       Uncaught TypeError: Cannot read properties of undefined (reading 'Load')
    at TranslationJS_en_337b25b35234c86543806f554be85340.js:2:15
(anonymous) @ TranslationJS_en_337b25b35234c86543806f554be85340.js:2
TemplateJS_57d9e599885d0ba4a1f205ab57be0b2c.js:2 
        
       Uncaught TypeError: Cannot read properties of undefined (reading 'Load')
    at TemplateJS_57d9e599885d0ba4a1f205ab57be0b2c.js:2:15
(anonymous) @ TemplateJS_57d9e599885d0ba4a1f205ab57be0b2c.js:2
ModuleJS_b8326a59b24d73684d6ebc2489c6977d.js:14 
        
       Uncaught TypeError: Cannot read properties of undefined (reading 'RegisterNamespace')
    at ModuleJS_b8326a59b24d73684d6ebc2489c6977d.js:14:103
    at ModuleJS_b8326a59b24d73684d6ebc2489c6977d.js:14:161
(anonymous) @ ModuleJS_b8326a59b24d73684d6ebc2489c6977d.js:14
(anonymous) @ ModuleJS_b8326a59b24d73684d6ebc2489c6977d.js:14
index.pl:257 
        
       Uncaught TypeError: Cannot read properties of undefined (reading 'ExecuteInit')
    at index.pl:257:11
(anonymous) @ index.pl:257
index.pl:276 
        
       Uncaught TypeError: Core.App.Ready is not a function
    at index.pl:276:10
(anonymous) @ index.pl:276
index.pl:288 
        
       Uncaught TypeError: Core.App.Ready is not a function
    at index.pl:288:10
(anonymous) @ index.pl:288

I know this error indicates an unassigned variable, but not knowing the code I'm not sure where it's coming from. Running './otrs.Console.pl Maint::Config::Rebuild' didn't seem to do anything.

I have reverted to a snapshot because we need our ticketing system.
OS: Debian GNU/Linux 11 (bullseye)
Znuny Ver: 6.2.2
Web Server: Apache2

[Johannes]

Hi,

please run otrs.Console.pl Maint::Config::Rebuild --cleanup
and also clean your browser cache.
This should resolve the issue.

Regards

[Murphy]

Hi,
I have similar problem after update from 6.2.2 to 6.3.4 in browser console

Code: Select all

Uncaught ReferenceError: jQuery is not defined
    <anonymous> https://znuny.example.com/otrs-web/js/js-cache/CommonJS_97e160ba3f85fc413a3c5f153ad0e9fd.js:1
CommonJS_97e160ba3f85fc413a3c5f153ad0e9fd.js:1:1
Uncaught TypeError: Core.Language is undefined
    <anonymous> https://znuny.example.com/otrs-web/js/js-cache/TranslationJS_en_9728b22204307208fa20088cf2f9e68c.js:2
TranslationJS_en_9728b22204307208fa20088cf2f9e68c.js:2:1
Uncaught TypeError: Core.Template is undefined
    <anonymous> https://znuny.example.com/otrs-web/js/js-cache/TemplateJS_b3d854d6e9e2610703cdb9a2bb084ee4.js:2
TemplateJS_b3d854d6e9e2610703cdb9a2bb084ee4.js:2:1
Uncaught TypeError: Core.Init is undefined
    Login https://znuny.example.com/otrs-web/js/js-cache/ModuleJS_be48347554e234e7644f204dd8fdab50.js:14
    <anonymous> https://znuny.example.com/otrs-web/js/js-cache/ModuleJS_be48347554e234e7644f204dd8fdab50.js:14
ModuleJS_be48347554e234e7644f204dd8fdab50.js:14:93
Uncaught TypeError: Core.Init is undefined
    <anonymous> https://znuny.example.com/otrs/index.pl?Action=Admin:222
index.pl:222:1
Uncaught TypeError: Core.App.Ready is not a function
    <anonymous> https://znuny.example.com/otrs/index.pl?Action=Admin:241
index.pl:241:10
Uncaught TypeError: Core.App.Ready is not a function
    <anonymous> https://znuny.example.com/otrs/index.pl?Action=Admin:253

I tried to delete browser and znuny cache ( otrs.Console.pl Maint::Config::Rebuild --cleanup), restart VM.
Any ideas on what to do next?

Code: Select all

/opt/otrs/bin/otrs.CheckModules.pl --all
  o Apache::DBI......................ok (v1.12)
  o Apache2::Reload..................ok (v0.13)
  o Archive::Tar.....................ok (v2.28)
  o Archive::Zip.....................ok (v1.30)
  o Authen::SASL.....................ok (v2.16)
  o Crypt::Eksblowfish::Bcrypt.......ok (v0.009)
  o CSS::Minifier::XS................ok (v0.09)
  o Data::UUID.......................ok (v1.226)
  o Date::Format.....................ok (v2.24)
  o DateTime.........................ok (v1.55)
    o DateTime::TimeZone.............ok (v2.51)
  o DBI..............................ok (v1.627)
  o DBD::mysql.......................ok (v4.033)
  o DBD::ODBC........................Not installed! (optional - Required to connect to a MS-SQL database.)
  o DBD::Oracle......................Not installed! (optional - Required to connect to a Oracle database.)
  o DBD::Pg..........................Not installed! To install, you can use: 'yum install "perl(DBD::Pg)"'. (optional - Required to connect to a PostgreSQL database.)
  o Digest::SHA......................ok (v5.85)
  o Encode::HanExtra.................ok (v0.23)
  o Excel::Writer::XLSX..............ok (v0.95)
  o Hash::Merge......................Not installed! To install, you can use: 'yum install "perl(Hash::Merge)"'. (optional - Required for the creation of Excel statistical reports.)
  o IO::Socket::SSL..................ok (v2.027)
    Please consider updating to version 2.066 or higher: This version fixes email sending (bug#14357).
  o JavaScript::Minifier::XS.........ok (v0.09)
  o Jq...............................Not installed! To install, you can use: 'yum install "perl(Jq)"'. (optional - Support for extended condition checking via Jq for the generic interface.)
  o JSON::XS.........................ok (v3.01)
  o List::Util::XS...................ok (v1.60)
  o LWP::UserAgent...................ok (v6.53)
  o Mail::IMAPClient.................ok (v3.37)
    o IO::Socket::SSL................ok (v2.027)
    Please consider updating to version 2.066 or higher: This version fixes email sending (bug#14357).
    o Authen::NTLM...................ok (v1.09)
  o ModPerl::Util....................ok (v2.000011)
  o Moo..............................ok (v2.004004)
  o Net::DNS.........................ok (v1.07)
  o Net::LDAP........................ok (v0.56)
  o Net::SMTP........................ok (v2.31)
    Please consider updating to version 3.11 or higher: This version fixes email sending (bug#14357).
  o Spreadsheet::XLSX................Not installed! To install, you can use: 'yum install "perl(Spreadsheet::XLSX)"'. (optional - Spreadsheet::XLSX enables import and export of Excel files in certain dialogs.)
  o Template.........................ok (v2.25)
  o Template::Stash::XS..............ok (undef)
  o Text::Diff::FormattedHTML........ok (v0.08)
  o Text::CSV_XS.....................ok (v1.25)
  o Time::HiRes......................ok (v1.9725)
  o XML::LibXML......................ok (v2.0122)
  o XML::LibXSLT.....................ok (v1.80)
  o XML::Parser......................ok (v2.46)
  o YAML::XS.........................ok (v0.83)

Bundled modules:

  o Algorithm::Diff..................ok (v1.1903)
  o Apache::DBI......................ok (v1.12)
  o CGI..............................ok (v4.36)
  o CSS::Minifier....................ok (v0.01)
  o Class::Inspector.................ok (v1.31)
  o Crypt::PasswdMD5.................ok (v1.40)
  o Crypt::Random::Source............ok (v0.14)
  o Email::Valid.....................ok (v1.202)
  o Encode::Locale...................ok (v1.05)
  o Exporter::Tiny...................ok (v1.002001)
  o IO::Interactive..................ok (v1.022)
  o JSON.............................ok (v2.94)
  o JSON::PP.........................ok (v2.27203)
  o JavaScript::Minifier.............ok (v1.15)
  o LWP..............................ok (v6.53)
  o Linux::Distribution..............ok (v0.23)
  o Locale::Codes....................ok (v3.52)
  o MIME::Tools......................ok (v5.509)
  o Mail::Address....................ok (v2.18)
  o Mail::Internet...................ok (v2.18)
  o Math::Random::ISAAC..............ok (v1.004)
  o Math::Random::Secure.............ok (v0.080001)
  o Module::Find.....................ok (v0.15)
  o Module::Refresh..................ok (v0.17)
  o Moo..............................ok (v2.004004)
  o Mozilla::CA......................ok (v20211001)
  o Net::HTTP........................ok (v6.17)
  o Net::IMAP::Simple................ok (v1.2209)
  o Net::SSLGlue.....................ok (v1.058)
  o PDF::API2........................ok (v2.033)
  o SOAP::Lite.......................ok (v1.20)
  o Sisimai..........................ok (vv4.25.11)
  o Sys::Hostname::Long..............ok (v1.5)
  o Text::CSV........................ok (v1.95)
  o Text::Diff.......................ok (v1.44)
  o Types::TypeTiny..................ok (v1.010000)
  o URI..............................ok (v1.71)
  o YAML.............................ok (v1.23)
  o namespace::clean.................ok (v0.27)
  o parent...........................ok (v0.236)

[Johannes]

Question:
https://znuny.example.com/

this is really your FQDN? You can resolve this in your local network?

[Murphy]

Hi Johannes,
thanks for reply. I changed my real FQDN to znuny.example.org in log before posting here.

[skullz]

I would do.

1. Cache cleanup via otrs.Cosole.pl

2. Cache generate via otrs.Console.pl

3. Check system configuration for jquery registration..compare the registered version in configuration and filesystem..it should match

[Murphy]

Hi skullz,
1. do you mean ./otrs.Console.pl Maint::Cache::Delete ? I tried it, but without success. (Clean cache and restart VM (for sure), clean cache in anonymous browser mode, another browser, regenerate config)
2. I don't know how to (re)generate cache. I can't see any usable option in help.

Code: Select all

Maint
 Maint::Cache::Delete                                                    - Delete cache files created by OTRS.
 Maint::Calendar::Ticket::Cleanup                                  - Cleanup obsolete calendar based ticket creation data.

3. It looks like versions are the same - jquerry-3.6.0

[skullz]

Hi skullz,
1. do you mean ./otrs.Console.pl Maint::Cache::Delete ? I tried it, but without success. (Clean cache and restart VM (for sure), clean cache in anonymous browser mode, another browser, regenerate config)
2. I don't know how to (re)generate cache. I can't see any usable option in help.

Code: Select all

Maint
 Maint::Cache::Delete                                                    - Delete cache files created by OTRS.
 Maint::Calendar::Ticket::Cleanup                                  - Cleanup obsolete calendar based ticket creation data.

3. It looks like versions are the same - jquerry-3.6.0

If im correct,

Code: Select all

/opt/otrs/bin/otrs.Console.pl Maint::Loader::CacheCleanup
/opt/otrs/bin/otrs.Console.pl Maint::Loader::CacheGenerate

[root]

Hi Neil,

I recommend disabling the Javascript loader via shell:

bin/otrs.Console.pl Admin::Config::Update --setting-name Loader::Enabled::JS --value 0

Then use a clean browser and load the page. With the browser console, you will see which files can't be loaded, there is probably a 404 file not found to see.

Knowing this file is required to find the setting to fix.

- Roy

[Murphy]

Hi Roy,
you are absolutely right! I got 404 error after disabling JS.
(NOTE: real domain name from log changed to example.org)

Code: Select all

GET https://znuny.example.org/otrs-web/js/thirdparty/jquery-3.5.1/jquery.js [HTTP/2 404 Not Found 15ms]
GET https://znuny.example.org/otrs-web/js/thirdparty/jquery-ui-1.12.1/jquery-ui.js [HTTP/2 404 Not Found 16ms]
GET https://znuny.example.org/otrs-web/js/thirdparty/nunjucks-3.0.1/nunjucks.js [HTTP/2 404 Not Found 40ms]

When I list third-party plugins, I have newer versions of the JQ libraries. I have tried running /opt/otrs/scripts/MigrateToZnuny6_3.pl several times. Could there be a bug in the migration script?

Code: Select all

ls /opt/otrs/var/httpd/htdocs/js/thirdparty/ -1
canvg-1.4
ckeditor-4.17.1
clipboardjs-1.7.1
d3-3.5.6
farahey-0.5
fullcalendar-3.10.2
fullcalendar-scheduler-1.10.1
jquery-3.6.0
jquery-browser-detection
jquery-jstree-3.3.7
jquery-migrate-3.0.0
jquery-pubsub
jquery-tablesorter-2.28.14
jquery-ui-1.13.1
jquery-ui-touch-punch-0.2.3
jquery-validate-1.16.0
jscolor-2.4.6
jsplumb-1.6.4
jsplumb-labelspacer
momentjs-2.29.1
nunjucks-3.2.2
nvd3-1.7.1
qunit-2.3.3
spectrum-1.8.1
StringView-8

[Murphy]

If im correct,

Code: Select all

/opt/otrs/bin/otrs.Console.pl Maint::Loader::CacheCleanup
/opt/otrs/bin/otrs.Console.pl Maint::Loader::CacheGenerate

Sorry, my mistake. I looked only in Maint::Cache::
Maint::Loader:: is new for me. Thank you.
It looks like my problem is in wrong js libs versions as you mentioned in point 3 your first post. I searched in config files, but I didn't find any references to older versions of libs. Maybe is something in DB.

[root]

Code: Select all

GET https://znuny.example.org/otrs-web/js/thirdparty/jquery-3.5.1/jquery.js [HTTP/2 404 Not Found 15ms]
GET https://znuny.example.org/otrs-web/js/thirdparty/jquery-ui-1.12.1/jquery-ui.js [HTTP/2 404 Not Found 16ms]
GET https://znuny.example.org/otrs-web/js/thirdparty/nunjucks-3.0.1/nunjucks.js [HTTP/2 404 Not Found 40ms]

Hi,

This means you have settings which does not match the default and therefor the new values does not apply.
Solution:

Save your file Kernel/Config/Files/ZZZAAuto.pm and then

search for jquery-3.5.1 and jquery-ui-1.12.1 and nunjucks-3.0.1 in Kernel/Config/Files/ZZZAAuto.pm

For every match, I would reset the setting via the command line.

Example:

Code: Select all

znuny@host grep -B5 jquery-ui-1.12.1 Kernel/Config.pm
$Self->{'Loader::Agent::CommonJS'}->{'000-Framework'} =  [
  'thirdparty/jquery-3.5.1/jquery.js',
  'thirdparty/jquery-browser-detection/jquery-browser-detection.js',
  'thirdparty/jquery-ui-1.12.1/jquery-ui.js',
  'thirdparty/jquery-ui-touch-punch-0.2.3/jquery.ui.touch-punch.js',

znuny@host bin/otrs.Console.pl Admin::Config::Update --setting-name 'Loader::Agent::CommonJS###000-Framework' --reset

'Loader::Agent::CommonJS'}->{'000-Framework' becomes 'Loader::Agent::CommonJS###000-Framework'
The last step is checking with your file copy what changed and why. Reapply the changes if needed or leave the default.

- Roy

[Murphy]

Hi Roy,
you're great! It's working! Just this two commands is enough to update all three packages versions in the ZZZAAuto.pm file

Code: Select all

znuny@host bin/otrs.Console.pl Admin::Config::Update --setting-name 'Loader::Agent::CommonJS###000-Framework' --reset
znuny@host bin/otrs.Console.pl Admin::Config::Update --setting-name 'Loader::Customer::CommonJS###000-Framework' --reset

May I revert the JS loader settings back? E.g.

Code: Select all

bin/otrs.Console.pl Admin::Config::Update --setting-name Loader::Enabled::JS --value 1

Thank you one again Roy.
Martin