Dear Team,
I'm using Znuny 6.5.1 with add-on packages ITSM, FAQ, GeneralCatalog and ImportExport. I have a signature field in the new Email tickets. But the new phone ticket doesn't have the signature field. I have googled it, but no luck. Please help.
How to add Signature field in Phone Ticket
Moderator: crythias
Re: How to add Signature field in Phone Ticket
A Signature field in the incoming (phone) ticket makes no sense at all. Only (outgoing) mails from the system have a signature
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- Znuny newbie
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- Real Name: Hariprasad M
- Company: Scaleios
Re: How to add Signature field in Phone Ticket
That may be true in most cases. But in our case, customers get an alert from the ticketing tool. So now that alert email is going without any signature. Is there any way to enable signature filed in phone ticketing?
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- Administrator
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Re: How to add Signature field in Phone Ticket
HI,
No, this is not possible without customizing fo the code, I recommend using an email ticket then.
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
-
- Znuny newbie
- Posts: 5
- Joined: 19 May 2023, 10:16
- Znuny Version: 6.5
- Real Name: Hariprasad M
- Company: Scaleios
Re: How to add Signature field in Phone Ticket
Can any one guide me how to do it ?
Re: How to add Signature field in Phone Ticket
As root said, use the E-Mail Ticket instead for the usecase.
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com