For example, I have a ticket where one of the articles contains the following text in the body of the email
If I search for "understand your explanation" in either Fulltext or Body, I get nothing.I understand your explanation, but I have
If I search for "understand explanation", the ticket is found.
Is this because the word "your" is on the StopWords list?
If so, should not stop words be excluded from the search string by Znuny automatically?
If I understand correctly, the presence of any stop word on the search line effectively blocks all the search results.
Are agents expected to know what all the stop words are?
Znuny 6.5.3