OTRS Launches Its Global Partner Program

[1stGuardian]

OTRS launches major push in global markets to extend its network of ITSM professionals in EMEA and APAC region.

Bad Homburg, May 10, 2010 - OTRS ( http://www.otrs.com/ ), the world's leading provider of open source Help Desk and ITIL V3-compatible IT Service Management (ITSM) solutions announced the launch of its global OTRS Partner Program targeting system integrators beyond its domestic markets (D, AT, CH, NL, USA, CA, MEX) in EMEA (Europe, Middle East, Africa) and APAC (Asia-Pacific) today.

The program's mission is to develop a globally strong business network of certified OTRS partners delivering not only comprehensive high quality OTRS services to the customers, but also to grow customer satisfaction. OTRS aims to extend its network of certified system integration partners in EMEA (Europe, Middle East, Africa) and APAC (Asia-Pacific). The move follows a previously announced 76.5 percent growth in global sales, and a major expansion of its Latin American operations. "We are seeing a tremendous upsurge in global demand for our open source Help Desk products, together with a flood of partner queries," said Paul Salazar, General Manager of OTRS Inc.. "To meet this demand we must double our certified integration partner network by the end of the year. It also means that we must extend our training and certification in the region, as all our partners must meet high technical standards of sales and service support."

OTRS System Integrator Partners provide clients with resources and business services, such as customization and implementation. A comprehensive certification program assures that OTRS customers receive high quality service, no matter which partner they choose. If you are interested in becoming a partner, please have a glance at http://www.otrs.com/en/partner/become-a-partner/ or contact our Partner Management Team by email: partners@otrs.com