Hi,
I would like to know if it is possible to share files with customers. I have installed FileManager and can see that the agent can upload files. But then I do not know whether it is possible to share them with customers. Is it possible with FileManager? If not, is there any other way this can be achieved?
Regards,
Rahul.
Sharing files with Cusotmers
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amaramrahul
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crythias
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Re: Sharing files with Cusotmers
Files attached to external notes or customer Compose Answer or public FAQ are "shared".
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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