Linking config items with incidents, problems, change, etc.

Nicsoft · Post by **Nicsoft** » 16 Sep 2010, 16:56

Hello,

How do I link incidents, problems and changes with config items? It would be good to get statistics showing how many incidents are related to different config items.

Also, is it possible to link service to what components they are built up from?

Thanks and Regards,
Niklas

Post by **jojo** » 16 Sep 2010, 22:20

Go to the Menu Link "Link" in a ticket or in a config item...

Nicsoft · Post by **Nicsoft** » 17 Sep 2010, 10:42

Perfect, thank you!

It would be nice if one could link when creating a change as you do when creating an incident.

/Niklas

tl06799 · Post by **tl06799** » 18 Sep 2010, 09:23

is possible to get statistics showing how many incidents are related to different config items?.

Amukinado · Post by **Amukinado** » 21 Oct 2010, 17:41

Maybe this can help:

http://forums.otrs.org/viewtopic.php?f=53&t=6407

Maybe you can help there also!

Regards!

Znuny and ((OTRS)) Community Edition

Linking config items with incidents, problems, change, etc.

Linking config items with incidents, problems, change, etc.

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Re: Linking config items with incidents, problems, change, e

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