Hello,
Is there away to identify from the database that a ticket has been escalated? I see that in the ticket table, there are several columns and the escalation time/solution time etc are set. But there doesn't seem to be a way to identify which ticket has been escalated and which one hasn't. Can someone help pls?
Thanks.
Best Regards
Chetan
Escalation details in database
Moderator: crythias
-
- Znuny advanced
- Posts: 148
- Joined: 25 Oct 2010, 10:02
- Znuny Version: 3.2
- Location: Bangalore, India
Escalation details in database
Best Regards
Chetan
OTRS 3.06
ITSM 3.1
MySQL
Windows 7 Ultimate
Chetan
OTRS 3.06
ITSM 3.1
MySQL
Windows 7 Ultimate