I'am trying to setup a workflow as test and as the link here describe :
http://blog.otrs.org/2013/12/11/request ... #more-1285
all is okay except that in the process information page of an agent, the fields are not visible like this :
in my case no fields are visible (no location, building. floor, date ....)
where do you setup this ?
thanks by advance
vincent
Workflow and field visible
Moderator: crythias
Workflow and field visible
lab : otrs 5rc1 test : otrs 3.3.15 prod : cluster 3.3.15
Re: Workflow and field visible
Sysconfig Frontent::Agent::Ticket::Zoom for Process Management
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: Workflow and field visible
ok thanks jojo !
perhaps :
ProcessManagement -> Frontend::Agent::Ticket::ViewZoom ?
if so, the viewzoom process is the same for all of the existing process ?
the Viewzoom could not be customed one by one for each process
because différent process are not supposed to managed the same data (ie dynamic fields)
so finnally, I suppose you will say me it will be managed by ACL ?
perhaps :
ProcessManagement -> Frontend::Agent::Ticket::ViewZoom ?
if so, the viewzoom process is the same for all of the existing process ?
the Viewzoom could not be customed one by one for each process
because différent process are not supposed to managed the same data (ie dynamic fields)
so finnally, I suppose you will say me it will be managed by ACL ?
lab : otrs 5rc1 test : otrs 3.3.15 prod : cluster 3.3.15
Re: Workflow and field visible
only filled Dynamic Fields will be shown, so no issue here
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: Workflow and field visible
perfect !
huge thanks for your help jojo
vincent
huge thanks for your help jojo
vincent
lab : otrs 5rc1 test : otrs 3.3.15 prod : cluster 3.3.15