Hi!
When I try to install additional packagies as FAQ, Survey, ITSM an error ocurred (see screenshot):
This error is same for all packagies - FAQ, Survey, ITSM...
At morning there where another error for all packagies - about SQL error
This attempts where on new clear installed OTRS 4.0.2
What's wrong?
Error when install FAQ, Survey...on 4.0.2
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Error when install FAQ, Survey...on 4.0.2
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Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
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Re: Error when install FAQ, Survey...on 4.0.2
Do you have installed TimeAccounting? Did you delete it? Which way?
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Re: Error when install FAQ, Survey...on 4.0.2
This error I get while installing FAQ.
On ITSM installatiom - the same error: Found no $GroupID for time_accounting!
Details:
On ITSM installatiom - the same error: Found no $GroupID for time_accounting!
Details:
Code: Select all
Backend ERROR: OTRS-CGI-88 Perl: 5.18.1 OS: linux Time: Thu Dec 11 13:31:14 2014 Message: Found no $GroupID for time_accounting! RemoteAddress: 192.168.14.23 RequestURI: /otrs/index.pl Traceback (31443): Module: Kernel::System::Group::GroupLookup Line: 128 Module: Kernel::Output::HTML::ToolBarIncompleteWorkingDays::Run Line: 52 Module: Kernel::Output::HTML::Layout::Header Line: 1254 Module: Kernel::Output::HTML::Layout::ErrorScreen Line: 905 Module: Kernel::Modules::AdminPackageManager::_InstallHandling Line: 1922 Module: Kernel::Modules::AdminPackageManager::Run Line: 875 Module: Kernel::System::Web::InterfaceAgent::Run Line: 983 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 41 Module: (eval) (v1.99) Line: 206 Module: ModPerl::RegistryCooker::run (v1.99) Line: 206 Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 172 Module: ModPerl::Registry::handler (v1.99) Line: 31
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
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Re: Error when install FAQ, Survey...on 4.0.2
Again:
The error message is triggered by a toolbar module that comes with TimeAccounting and time_accounting is a group created when TimeAccounting is installed.reneeb wrote:Do you have installed TimeAccounting? Did you delete it? Which way?
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Re: Error when install FAQ, Survey...on 4.0.2
No Time Accounting package not installed.
There are no any packages installed. It is clear system. Added some agents & customers in OTRS DB.
There are no any packages installed. It is clear system. Added some agents & customers in OTRS DB.
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
Re: Error when install FAQ, Survey...on 4.0.2
did you import any backup or config?
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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Re: Error when install FAQ, Survey...on 4.0.2
How did you install OTRS? Did you copy any files? And the error only occurs when installing a package?
That's strange. Neither stock OTRS (https://github.com/OTRS/otrs/tree/rel-4 ... utput/HTML) not FAQ/ITSM has a Kernel/Output/HTML/ToolBarIncompleteWorkingDays.
How do you install the packages? Do you upload them or do you use an online repository?
That's strange. Neither stock OTRS (https://github.com/OTRS/otrs/tree/rel-4 ... utput/HTML) not FAQ/ITSM has a Kernel/Output/HTML/ToolBarIncompleteWorkingDays.
How do you install the packages? Do you upload them or do you use an online repository?
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
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Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
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Re: Error when install FAQ, Survey...on 4.0.2
Error while installing packages from online repository. OTRS installed on new clear server from RPM for SuSe. ITSM downloaded from FTP as .opm
If I try to install ITSM - the same error about time accounting.
P.S. Download FAQ-4.0.1.opm and try to install from local repository - all the same!
If I try to install ITSM - the same error about time accounting.
P.S. Download FAQ-4.0.1.opm and try to install from local repository - all the same!
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)