CMDB $(...).tabs is not a function

[jfhallee]

Hi,

I just installed OTRS 3.3.5 with KIXCore 3.0.0 KIX4OTRS 6.0.2 and I got a weird bug when zooming on a ConfigItem in our CMDB.

$(...).tabs is not a function when in Firefox
AND
Object [object Object] has no method 'tabs' in other browsers.

Tried the solution here viewtopic.php?f=62&t=21875&p=93614&hilit=tabs#p86545 without success.

Server setup is RedHat with Apache.

Anyone else had this issue or can give me an hand to fix it? Im really green with OTRS

[Gonzalo]

I have the same problem with OTRS 3.3.6 and KIX4OTRS 6.0.3 and KIXCore 3.0.1.

¿Any idea?

[ACADLILLE]

Hello, i've got the same errors, the version of OTRS is 3.3.8 ; version of ITSM 3.3.8 ; KIX4OTRS 6.0.7

My server is running under Linux server REDHAT Entreprise 6.5 and Apache.

Is there any one of you found a solution to make it works.






IT Quality
Ministry of Higher Education and Research
FRANCE

[retro2707]

Anyone get a solution to this? I have exactly the same setup as the poster above and am having the same issue.

[crythias]

Consult Kix4OTRS vendor for assistance.

[retro2707]

I have logged something their way thanks. Will post here if I get a fix.

[webrene]

Same problem here. Any news on this Issue?

[retro2707]

I have an open call with KiX. We have tried a few things without success.

If you log a support call with them it may make them realize that the problem is more widespread and therefore they may commit more resource to resolve. Alternatively I will post any solution as and when I get it.

Cheers,

Brendan

[jojo]

Are all packages on their latest version?

[retro2707]

Issue fixed. Kuxos to KIX support for this one. Dont know how it got changed but I just had to reset:

Frontend::Module###AgentITSMConfigItemZoom (group: KIX4OTRS-ITSM subcategory: Frontend::Agent::ModuleRegistration)

back to defaults. Someone or something had changed this setting and it was causing the error.

[koebln]

On my system I can't find an entry:

Frontend::Module###AgentITSMConfigItemZoom
in KIX4OTRS-ITSM -> Frontend::Agent::ModuleRegistration.

I'm using the SysConfig UI in OTRS Admin. How can I add this entry and what are the correct values?

I can find the entry in ITSM Configuration Management -> Frontend::Agent::ModuleRegistration, but this seems to be the wrong (or default) place.
Should these entry's be copied to KIX4OTRS-ITSM somehow?

Would be nice to have this issue fixed, cause it prevents me to use KIX4OTRS. Please give a bit more description to get me going.
Thank you

[retro2707]

You are correct, the option appears to have disappeared for me too. I have updated to a newer version of KiX4OTRS since I had this problem.

I suggest contacting KIX support about it, they were quite helpful when I got in touch.

email:

support at cape-it dot de

Who can take a look for you.

[koebln]

I got support from C.A.P.E IT and they helped me solving the problem.

One of these SysConfig-Items should exist:

Frontend::Module###AgentITSMConfigItemZoom (under: ITSM Configuration Management -> Frontend::Agent::ModuleRegistration)
Frontend::Module###AgentITSMConfigItemZoom (under: KIX4OTRS-ITSM -> Frontend::Agent::ModuleRegistration)

On my system, it was the first one. After setting this entry back to default with the button in the headline I could open CI's in the CMDB without an error.

Thanks again to retro2707 for his clue.

[wheelshot]

Worked for us.

Thanks for the fix