[SOLVED] After upgrade to 4.0.6 users can´t login

[davidkrotil]

Hello,
I´m fasing strange problem, after I upgraded to 4.0.6 customer users can´t login. Error is :

Code: Select all

Fri Feb 27 15:50:13 2015	error	        OTRS-CGI-69     No UserID found for 'myuser'!
Fri Feb 27 15:50:13 2015	notice	OTRS-CGI-69	User: myuser doesn't exist or is invalid!!! (REMOTE_ADDR: X.X.X.X)

but if I look in Admin interface , there is this user unter Customer Users and before upgrade , there haven´t any problem to login.

And agents can login.

David

[davidkrotil]

Is there possibility to debug that login problem ?

Thanks

[eandrex]

Are you using an external backend for your customers? (eg: ldap, external database).

how did you update? via rpm or manually?

[davidkrotil]

I haven´t external backend, all configuration is in internal MySQL DB.

I updated via rpm.

I tried now change password for user , which can´t connect, in system log is that password was successfully changed , but when I try to login, there is same error user doesn't exist or is invalid.

[eandrex]

Weird..

Try to "force" OTRS to you use your current database.

For example go to Defaults.pm and take

$Self->{CustomerUser} ={

...
};

and paste it in your Config.pm

and exec otrs.RebuildConfig.pl


Did you follow the UPGRADING.pm step by step? (restoring ZZZAuto.pm and so on..)

Apache logs?

[davidkrotil]

Will try that.

Upgrade was from 4.0.5, there was only otrs.RebuildConfig.pl needed ?


Thanks

[crythias]

always otrs.rebuildconfig.

[davidkrotil]

After upgrade Index redirect pointed to index.pl not to customer.pl, that´s why customer wasn´t able to login.