Ticket::NumberGenerator

[jafumega27]

Hi,

I'm creating a new Ticket::NumberGenerator, and I want my NumberGenerator have the CustomerID, is it possible?

Cumps

[crythias]

yes

[jafumega27]

yes

can you tell me how?

[jafumega27]

yes

can you tell me how can i get the TicketID?

this is my code:

Code: Select all

 # check needed stuff
    for (qw(TicketID UserID)) {
        if ( !$Param{$_} ) {
            $Kernel::OM->Get('Kernel::System::Log')->Log(
                Priority => 'error',
                Message  => "Need $_!"
            );
            return;
        }
    }


    # get ticket data
    my %Ticket = $Kernel::OM->Get('Kernel::System::Ticket')->TicketGet(
        TicketID      => $Param{TicketID},
    );
    # get customer user object
    my $CustomerUserObject = $Kernel::OM->Get('Kernel::System::CustomerUser');

    # check customer id
    my %CustomerData = $CustomerUserObject->CustomerUserDataGet( User => $Param{UserID} );

    # get customer ids
    my @CustomerIDs = $CustomerUserObject->CustomerIDs( User => $Param{UserID} );

    # add own customer id
    if ( $CustomerData{UserCustomerID} ) {
        push @CustomerIDs, $CustomerData{UserCustomerID};
    }

    # check customer ids, return access if customer id is the same
    CUSTOMERID:
    for my $CustomerID (@CustomerIDs) 
	{
		$CustomerIDFinal = $Ticket{CustomerID} if ( lc $Ticket{CustomerID} eq lc $CustomerID );
        next CUSTOMERID if !$Ticket{CustomerID};
    }
	

[crythias]

Read the code for a comparable ticket number generator.

It might be helpful to have some background, what you've done, what you're capable of handling, what exactly is blocking your forward progress, etc.

[jafumega27]

Read the code for a comparable ticket number generator.

It might be helpful to have some background, what you've done, what you're capable of handling, what exactly is blocking your forward progress, etc.

I read, but I continued blocked in with TicketId, any suggestions?
The rest I could already develop (I think)

Cumps

[crythias]

but I continued blocked in with TicketId, any suggestions?

I don't know what this means in a context that is reparable.