Two strange problems installing OTRS

[nltui]

I am trying to install OTRS as a trial on a RedHat 6 server using MySQL. I've downloaded and installed the most recent rpm from the site, and I've gotten AD authentication working. The problem that I'm having now is that I can only see new tickets as root@localhost. Any other user, even created locally, can't see any tickets. Also, other agents can't create new tickets, because for some reason the "From queue:" is empty. When I try to list the queues there I get, "There are currently no elements available to select from."

I am also trying to use an alias to pipe email to OTRS via otrs.PostMaster.pl. Whenever I try to use the command line, 'cat test-email-1.box | /opt/otrs/bin/otrs.PostMaster.pl -q helpdesk' as anyone other then root though I get this message:

Can't locate Kernel/System/ObjectManager.pm in @INC (@INC contains: /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 .) at /opt/otrs/bin/otrs.PostMaster.pl line 37.
BEGIN failed--compilation aborted at /opt/otrs/bin/otrs.PostMaster.pl line 37.

I would appreciate any help in resolving these problems. I'm going to have to give up on this ticketing system as an option soon if I can't ge this resolved.

The problems with the tickets happened after I reinstalled OTRS, but I'm not sure why that would make any difference.

Thanks,

[crythias]

what version are you trying? Where is it installed? also ... why doesn't Kernel/System/ObjectManager.pm exist in
/opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5

[nltui]

I'm using the latest version 4.0.8. I gave other +r on the otrs directory and now I get:
ERROR: OTRS-otrs.PostMaster.pl-60 Perl: 5.10.1 OS: linux Time: Tue May 26 09:11:24 2015

Message: ???

Traceback (25415):
Module: /opt/otrs/bin/otrs.PostMaster.pl Line: 121
This is when I run 'cat /opt/otrs/doc/sample_mails/test-email-1.box | /opt/otrs/bin/otrs.PostMaster.pl -q helpdesk' as a standard user. Root works fine.

I didn't realize that admin users couldn't see all queues unless they were also in those groups. That problem is fixed.

[nltui]

I figured out what was going on with the otrs.PostMaster.pl script. I needed to give 'other' the write permission to the /opt/otrs/var/tmp/CacheFileStorable directory.