Set ticket priority based on outlook priority mails

[Ralph]

Is it possible to automatically raise the 'OTRS' priority of a new ticket if an e-mail with 'priority from outlook' arrives?

I've tried several filters (based on some pages I found through google) using X-Priority and\or X-OTRS-Priority but nothing seems to work.

[EXG133]

Outlook sets the 'X-Priority' header only when you select 'high importance' or 'low importance'

High:
X-Priority: 1

Normal:
No header added

Low:
X-Priority: 5

I just tested it and that works.

[Ralph]

Outlook sets the 'X-Priority' header only when you select 'high importance' or 'low importance'

High:
X-Priority: 1

Normal:
No header added

Low:
X-Priority: 5

I just tested it and that works.

Thanks for the reply, I've tried this (see attachment) but it doesn't seem to work. Note that I've also tried '4' instead of '4 high' for the X-OTRS-Priority field.

It still makes the tickets with '3 normal' priority even though in outlook I send the mails with 'high importance'.

[EXG133]

You're sure you're not overwriting it in a later filter? Can you see in the system log (/var/log/messages) if the filter is being applied?

[Ralph]

You're sure you're not overwriting it in a later filter? Can you see in the system log (/var/log/messages) if the filter is being applied?

Mmh I tried it again and for some reason the filter I posted above works while with earlier tests it didn't...

Thanks for the help though.