Closing a ticket with the close button

[wheelshot]

Hi guys,

With the Ticket -> Frontend::Agent::Ticket::ViewClose config Ticket::Frontend::AgentTicketClose###ArticleTypes I added the article type "email-external" with value 1 thinking it would send an email to the customer when closing but its not

Any workaround you guys got? So far, im pointing people the way to use the article reply mode and choosing the closed states but its weird to ask them to no use the "Close" ticket button hehe!

[jojo]

use OTRS as it is intented (via reply)

[wheelshot]

Rodger 10-4 general!

Just wanted to shortcut the number of actions required for an agent to notify the customer as well as closing the tickets.

[jojo]

it's one action:

use reply and close the ticket in the reply screen. Works for me for more than 13years of OTRS usage....

[wheelshot]

True that my bad.