(SOLVED) Reminder email to agent on pending date time

[wheelshot]

Hi,

I have the following history of a ticket as an example of my problem:

SetPendingTime Mise à jour: 2016-02-11 08:00 - Agent2 10.02.2016 16:10:36
SendAgentNotification "PendingReminder"-notification envoyé à "agent1email". - Admin OTRS 11.02.2016 08:45:02
SendAgentNotification "PendingReminder"-notification envoyé à "agent2email". - Admin OTRS 11.02.2016 08:45:03
SendAgentNotification "PendingReminder"-notification envoyé à "agent3email". - Admin OTRS 11.02.2016 08:45:03

As you can see in that history, the agent set up the reminding date/time for 8h00 in the morning and the notification was sent to agents at 8h45.

Is that handled in a cron job timer schedule somewhere or in the config where I could fix that problem?

Thanks for your help!

[root]

There's a cronjob for these notifications. In a default setup there is the file var/cron/pending_jobs (maybe with .dist at the end). The default value is every two hours at the 45th minute. That's why the notification was generated at 8.45h

[wheelshot]

Thanks a lot!