Hi everyone,
I just tested version 5.0.1 of Survey with OTRS 5.0.7 and after all setup it's not working. Customers do not receive any survey and I got 0 Requests sent.
Here is my Survey conf:
Core::Survey
- Survey::SendPeriod = 30
- Survey::NotificationSender = our otrs mail account
- Survey::SendInHoursAfterClose = 1
- Survey::AmountOfSurveysPer30Days = 0
Other settings I've let default. Then I created the Survey and added all queues. Is there anything else needed to make this work?
Thanks
[Solved] Survey 5.0.1 not sending messages
Moderator: crythias
-
- Znuny expert
- Posts: 185
- Joined: 08 May 2014, 16:05
- Znuny Version: 6.0.10
- Real Name: Marcos Aurelio Silverio
- Company: Infracerta
- Location: Brazil
- Contact:
[Solved] Survey 5.0.1 not sending messages
Last edited by marcosaurelio on 07 Mar 2016, 22:53, edited 1 time in total.
OTRS 6.0.10 Centos 7 Mysql 5.6
Videos de OTRS no Youtube: https://www.youtube.com/channel/UCscGon ... 7hADe3AalA
http://infracerta.com.br
Videos de OTRS no Youtube: https://www.youtube.com/channel/UCscGon ... 7hADe3AalA
http://infracerta.com.br
Re: Survey 5.0.1 not sending messages
did you set the survey to Master?
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
- Znuny expert
- Posts: 185
- Joined: 08 May 2014, 16:05
- Znuny Version: 6.0.10
- Real Name: Marcos Aurelio Silverio
- Company: Infracerta
- Location: Brazil
- Contact:
Re: Survey 5.0.1 not sending messages
I've just set to "valid". but after change to "master" its working fine, thanks!jojo wrote:did you set the survey to Master?
OTRS 6.0.10 Centos 7 Mysql 5.6
Videos de OTRS no Youtube: https://www.youtube.com/channel/UCscGon ... 7hADe3AalA
http://infracerta.com.br
Videos de OTRS no Youtube: https://www.youtube.com/channel/UCscGon ... 7hADe3AalA
http://infracerta.com.br