Iam getting the following error on the upgrade from OTRS4 to OTRS5.
Can anyone help me with this?
This is accessing to the Admin PAckage or to any other page.
ERROR: OTRS-CGI-19 Perl: 5.10.1 OS: linux Time: Thu Mar 24 10:35:50 2016
Message: ITSMIncidentProblemManagement-4.0.16: No such file: /opt/otrs/Kernel/Output/HTML/TicketOverviewPreview.pm!
RemoteAddress: 192.168.80.1
RequestURI: /otrs/index.pl?Action=AdminPackageManager;&OTRSAgentInterface=XiFYo24RhWsYU8JIjJVJvn95LPqcVvVD
Traceback (3333):
Module: Kernel::System::Package::DeployCheck Line: 1628
Module: Kernel::Modules::AdminPackageManager::Run Line: 1490
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1042
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 40
Module: (eval) (v1.99) Line: 204
Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
[Thu Mar 24 10:35:50 2016] [error] [Thu Mar 24 10:35:50 2016] -e: Got no ConfigObject! at /opt/otrs//Kernel/Output/HTML/HeaderMetaFAQSearch.pm line 24.\n
Otrs Internal server error 500 after upgrade from 4 to 5
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Re: Otrs Internal server error 500 after upgrade from 4 to 5
Your first error seems to be the same problem as here:
viewtopic.php?f=35&t=31912
Check your SysConfig here:
Ticket -> Frontend::Agent::TicketOverview
and reset the entries.
viewtopic.php?f=35&t=31912
Check your SysConfig here:
Ticket -> Frontend::Agent::TicketOverview
and reset the entries.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
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Re: Otrs Internal server error 500 after upgrade from 4 to 5
Upgrade the installed addons via command line (otrs.Console.pl) first... There were some changes in the directory/file layout of OTRS.
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Re: Otrs Internal server error 500 after upgrade from 4 to 5
Install the most recent addons solved the problem.reneeb wrote:Upgrade the installed addons via command line (otrs.Console.pl) first... There were some changes in the directory/file layout of OTRS.
Tks