Is there a way to remove the unused, pre-defined field

[wangpy626]

Hi there

I am a new user of this OTRS system and need some advice.

I am trying to build a ticket system for my client and they would like some deep customization. For example, in a Ticket Zoom View, Assign Owner page, they would like to:

1: change the display text in the Green box into some other text.

2: to remove the File Upload and Time Unit field in the red box since they won't use it.

I tried to go to SysConfig page and there is no way to modify the pre-defined object, only can modify Dynamic Field.

Just want to know if there is a way to hard code it?

Thanks a lot.

Regards
Neo

[wangpy626]

Anyone? Please~~~

[hypex]

Im only new to OTRS so if this is someone suggest otherwise follow their lead.

You would need to modify the language file. For example my profile is set to EN_GB (English - United Kingdom)

If i go into /opt/otrs/Kernel/Language/en_GB.pm and change

Code: Select all

 $Self->{Translation} = {
	... 
	'Subject' => 'New title',
}

It changes the Subject title. I'm not sure if there is a global way in the Config.pm

Edit: please note this will change it globally not just for the AgentTicketOwner view

[hypex]

As for the removing the Attachment and Time Units you could always just hide it

Modify /opt/otrs/Kernel/Output/HTML/Templates/Standard/AgentTicketOwner.tt

Code: Select all

#example for hiding attachment
[% WRAPPER JSOnDocumentComplete %]
<script type="text/javascript">//<![CDATA[
        $("label:contains('Attachment')").hide();
        $('#FileUpload').closest('.Field').hide();
//]]></script>
[% END %]
#end example
[% InsertTemplate("AgentTicketActionCommon.tt") %]

If you wanted to actually remove it from rendering you would need to look at /opt/otrs/Kernel/Output/HTML/Templates/Standard/AgentTicketActionCommon.tt and add an IF statement not to render the snippet based on page.

Again im new to OTRS and this might not be the right process.