How to sync two OTRS

[brianmark2]

Hi Ma'am,

Pls. help me. I have 2 OTRS. OTRS1 version 3.3 and OTRS2 version 5.10. Here's is the problem. How can I send ticket from OTRS1 (ticket01) to OTRS2 and once ticket01 is updated in OTRS1 it will also update OTRS2.


Thank you

[RStraub]

Hm, you could (but I think that might have side effects) set the same TicketHook and SystemID on both systems.
Then add a Bcc address in Framework → Core::Sendmail -> SendmailBcc

[brianmark2]

Hi Sir,

Thank you for your reply. But still it creates new email every time it receives mail from otrs1. What should I do?

Thank you

[RStraub]

The tickets are synced? So if OTRS1 sends to OTRS2 , there has to be of course a ticket with that number.

[brianmark2]

Yes Sir the tickets are synced