Dynamic Fields: Nested menu possible?

[jnelson]

Hello all,

I have a fairly large group of selections in one drop down menu. It's currently 51 and I need to add 18 more right now with 100's more possible in the future.

My question is this: Is there any way to make the drop downs nested?

Something like this:

Code: Select all

Customer A	CA Selection 1
	          CA Selection 2
Customer B	CB Selection 1
	          CB Selection 2
	          CB Selection 3

TIA!

[jnelson]

Let me expand on this a bit. What I'd like to see is if I can select the menu, mouse over Customer A from the first menu adn then have it display an additional menu for the selections for that customer.

Thanks

[wurzel]

Hi,

try for key and value

CustomerA
CustomerA::Sub1
CustomerA::Sub2
CustomerB
CustomerB::Sub1
CustomerB::Sub2

you need OTRS5 + tree view enabled on the dynamic field. I hope, this helps.

my recommendation would be the dynamic field database (external source) what is part of OTRS Business Solution. This is in many cases easier to maintain.

Flo

[reneeb]

You could use ACLs. But that means that you need to create an ACL for each customer. That way you can define "When customer A is chosen, display only values X, Y and Z in the dynamic field dropdown".

Or you could use KIX4OTRS (or KIX) - https://www.cape-it.de/en/products/serv ... rsion.html - which has depending dynamic fields.

my recommendation would be the dynamic field database (external source) what is part of OTRS Business Solution. This is in many cases easier to maintain.

There is a free addon for that as well: http://opar.perl-services.de/dist/DynamicFieldRemoteDB

[jnelson]

Perfect!! Thanks so much!

[wurzel]

Hi,

You could use ACLs. But that means that you need to create an ACL for each customer. That way you can define "When customer A is chosen, display only values X, Y and Z in the dynamic field dropdown".

Or you could use KIX4OTRS (or KIX) - https://www.cape-it.de/en/products/serv ... rsion.html - which has depending dynamic fields.

I am using the OTRS Business Solution with similar Add On and it works fine. For now I do not know the Kix or other (free) modules.

Florian