Recently, we had two emails that became tickets. One had an attachment and the other had multiple attachments. They were turned into tickets (by postmaster?) but there were 6 of each ticket rather than just one. It was these two emails in a row and we've been unable to recreate this issue. This is the first time this has happened, and it hasn't happened since (probably 25 tickets since then).
What kind of settings would I want to look at? I've looked at postmaster settings for attachment size without luck.
Thanks
Duplicate Tickets - Caused by Attachments?
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catoblepas
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Re: Duplicate Tickets - Caused by Attachments?
The only time I had this happen is when the mail was corrupted on the mail server.
OTRS fetches mails in this simple loop of three steps:
1) get the first mail
2) parse it and create a ticket
3) delete the parsed mail
If for some reason the third step fails it might create multiple tickets for the same mail. This sort of operations are usually not logged on the MTA so I have no idea why it happened.
OTRS fetches mails in this simple loop of three steps:
1) get the first mail
2) parse it and create a ticket
3) delete the parsed mail
If for some reason the third step fails it might create multiple tickets for the same mail. This sort of operations are usually not logged on the MTA so I have no idea why it happened.