Is there currently no otrs module for Whatsapp, Skype or Viber

[OTRSRDNewbie]

Hi,

I will be having this new project and the users requested Whatsapp notification for certain events when a user makes a request from Whatsapp? The specification is not yet really created by the BA.

I tried to get ahead and check what I'm getting and how big or how hard this will be? I've read that before someone has inquired about this already. Just want to confirm if until today there's no api for Whatsapp? What about Skype or Viber?

[wurzel]

Hi,

I quote jojo for this from viewtopic.php?f=53&t=33463&p=135949

Both modules would need complex development. WhatsApp e.g. has no Public API

so right now, there isn't.


But if you read the xxx homepage you'll find
https://www.otrs.com/company/investor-r ... n-targets/


there is something like "focus on Omni Channel Communication"
Sounds for me that there will be connectors in future.

Flo