OTRS taking too long to close a ticket

[savio]

Hello everyone!

I'm having a failure in OTRS, when I'm closing a call it's taking too long, all the screens are normal, adding notes, setting items, all right, just to close a call that is slow. The machine is robust, has plenty of disk space, the BD only has 600MB, does anyone know what it can be?

Using OTRS 4.0.14.

[EXG133]

Most likely mail issue. Are you using "SMTP" in your Sendmail settings in sysconfig? It's preferred to set up a local MTA to avoid slow mail transfer affecting ticket actions.