ACL full options list

[otrsZeroCool]

Hello gentlemen!
I have started working with OTRS a year and a half ago. ACL is the most interesting thing for my and my business, it helps me much!
But still i have a feeling that i do not have a full list of options and actions that can be used during ACL creation
could anybody share with me the full list of all ACL related options/actions that can be used?
that would help me! many thanks in advance!

ps: i have tried to find such info here already and did not find it(

thanks in advance!

[wurzel]

Hi,

what about the documentation?

http://otrs.github.io/doc/manual/admin/ ... -reference

Florian

[otrsZeroCool]

Hi,

what about the documentation?

http://otrs.github.io/doc/manual/admin/ ... -reference

Florian

hey! i have that info and it is not a complete one! for example:
Frontend => {
Action => ['AgentTicketPhone', 'AgentTicketEmail'],
}
- during my tests I found another action CustomerTicketEmail - it also works, so it means the referrence gives not a full list of stuff that can be used
i wanna have a full one,

thanks!

[root]

hey! i have that info and it is not a complete one! for example:
Frontend => {
Action => ['AgentTicketPhone', 'AgentTicketEmail'],
}
- during my tests I found another action CustomerTicketEmail - it also works, so it means the referrence gives not a full list of stuff that can be used
i wanna have a full one,

This is not possible due to the fact that e.g. states, ticket types could be different on each system. It's the same with the Action field. Which Actions will be available on your system. Check the SysConfig group Ticket => Core::TicketACL => ACLKeysLevel3:Action to foind out what's possible on your system.