I am trying to configure some changes with approvals. When I put in a condition to say when a specific work order is accepted, change the state of the change to Approved.
As you can see it is a pretty straight forward condition. However, when I go into the work order, hit report, and change the state of the work order to "Accepted". Nothing happens. I do get an email saying that the following:
Change#2017051087000019 Action execution unsuccessfully.
Change title: Test
Current change state: Requested
Condition ID: 16
Condition name: approval
Action ID: 14
Action execution: unsuccessfully
http://servicedesk-dev.ctc.com/otrs/ind ... hangeID=10
-- OTRS Notifications
Thanks in advance for any help.
Change Management - Conditions not working
Moderator: crythias
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Change Management - Conditions not working
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Re: Change Management - Conditions not working
Hey there,
this is something I stumbled over as well. Please take a look at this state machine:
http://doc.otrs.com/doc/manual/itsm/sta ... te_machine
You cannot jump from one state to another, if there is no edge between them. You need to follow a valid path.
If you see it fit to change the state machine, go to Admin -> State Machine and add more edges.
this is something I stumbled over as well. Please take a look at this state machine:
http://doc.otrs.com/doc/manual/itsm/sta ... te_machine
You cannot jump from one state to another, if there is no edge between them. You need to follow a valid path.
If you see it fit to change the state machine, go to Admin -> State Machine and add more edges.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
-
- Znuny newbie
- Posts: 24
- Joined: 24 Feb 2017, 18:37
- Znuny Version: 5.0.16
- Real Name: Tom Stiffler
- Company: Concurrent Technology Corp.
Re: Change Management - Conditions not working
That did it. Thank you very much for you help. OtterHub ROCKS! This is a fantastic community.