The functionality does not work, although I have introduced the configuration parameters as shown in the documentation
TransitionAction-4d8d669b1ddaa0cadd0f1931a9dde45e:
ChangeTime: 2018-10-19 11:32:21
Config:
Config:
Body: 'predicado'
IsVisibleForCustomer: 1
SenderType: 'agent'
Subject: 'asunto'
To: 'gceballo1959@hotmail.com'
Module: Kernel::System::ProcessManagement::TransitionAction::TicketArticleCreate
CreateTime: 2018-10-19 09:35:03
EntityID: TransitionAction-4d8d669b1ddaa0cadd0f1931a9dde45e
ID: '25'
Name: Send customer notification
I need to create note or some else and send notification to customer through transition action some process
Best regards
Guillermo.
OTRS 6.0.10 - TicketArticleCreate doesn't work
Moderator: crythias
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Re: OTRS 6.0.10 - TicketArticleCreate doesn't work
Hi,
TicketArticleCreate does not send an article, just create it. You need to use a TicketNotification to send an email to the custome.
- Roy
TicketArticleCreate does not send an article, just create it. You need to use a TicketNotification to send an email to the custome.
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
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- Znuny newbie
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Re: OTRS 6.0.10 - TicketArticleCreate doesn't work
Article was not generated neither
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Re: OTRS 6.0.10 - TicketArticleCreate doesn't work
Hi. I was able to create new notes in a process ticket (OTRS 6.06, now on 6.0.12). But you need to add lots of parameters.
Ticket Transition Action:
Transition Action Module: TicketArticleCreate
KEY - VALUE
Using this transition action, I was able to create a new note in the process ticket.
PS: When trying it, check the system log. It revealed me all the parameters I was missing. If you are missing a single one, the article is not created and you will see the reason in the log.
For the notification you need to have set (or checked) that you have a notification that will send a email when a new article|note is created.
Ticket Transition Action:
Transition Action Module: TicketArticleCreate
KEY - VALUE
Code: Select all
ArticleType = note-internal
Body = Text in your message body
ContentType = text/plain; charset=utf8
HistoryComment = New note added here
HistoryType = AddNote
IsVisibleForCustomer = 0 (if you don't want to have the note visible in the customer portal)
SenderType = agent
Subject = Title of your note
PS: When trying it, check the system log. It revealed me all the parameters I was missing. If you are missing a single one, the article is not created and you will see the reason in the log.
For the notification you need to have set (or checked) that you have a notification that will send a email when a new article|note is created.
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OTRS Community 6.0.11
Debian 9.0
MariaDB
OTRS Community 6.0.11
Debian 9.0
MariaDB
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- Znuny newbie
- Posts: 9
- Joined: 19 Oct 2018, 13:34
- Znuny Version: OTRS 6.0.10
Re: OTRS 6.0.10 - TicketArticleCreate doesn't work
Thank you error fixed