Address book without customer access to otrs

[pahdomas]

Guys, how to properly implement the address book in OTRS? Specifically, it is of interest to choose a email in the TO, CC field, etc., but they should not have access to the OTRS panel itself as customers. Thank you.

[wurzel]

Hi,

can you specify your needs please? Access to the CustomerUser data without having access to OTRS?

Maybe access via SQL to customer_user table?

Florian

[root]

Hi,

Using a CustomerUser configuration doo not imply to use CustomerAuthModule. Just disable authentication.

- Roy

[pahdomas]

how can i disable customer authentication?

[wurzel]

Hi

ahh now I understand. Just use {CustomerUser} but no {CustomerAuth}

Regards
Florian

[pahdomas]

as i understand , need to create something like: otrs.Console.pl Admin::CustomerUser::Add --user-name ... --first-name ... --last-name ... --email-address ... --customer-id ...
And then customers will have no access to otrs panel

[root]

Hi,

They will be able to reset/set the password with the 'Forgot password?' feature. You have to disable this, the authentication module for customer user and the possibility that the can create their own account.

- Roy

[pahdomas]

i don't understand how to disable customer auth