Address book without customer access to otrs
Moderator: crythias
Address book without customer access to otrs
Guys, how to properly implement the address book in OTRS? Specifically, it is of interest to choose a email in the TO, CC field, etc., but they should not have access to the OTRS panel itself as customers. Thank you.
Re: Address book without customer access to otrs
Hi,
can you specify your needs please? Access to the CustomerUser data without having access to OTRS?
Maybe access via SQL to customer_user table?
Florian
can you specify your needs please? Access to the CustomerUser data without having access to OTRS?
Maybe access via SQL to customer_user table?
Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
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- Administrator
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Re: Address book without customer access to otrs
Hi,
Using a CustomerUser configuration doo not imply to use CustomerAuthModule. Just disable authentication.
- Roy
Using a CustomerUser configuration doo not imply to use CustomerAuthModule. Just disable authentication.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Re: Address book without customer access to otrs
how can i disable customer authentication?
Re: Address book without customer access to otrs
Hi
ahh now I understand. Just use {CustomerUser} but no {CustomerAuth}
Regards
Florian
ahh now I understand. Just use {CustomerUser} but no {CustomerAuth}
Regards
Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
Re: Address book without customer access to otrs
as i understand , need to create something like: otrs.Console.pl Admin::CustomerUser::Add --user-name ... --first-name ... --last-name ... --email-address ... --customer-id ...
And then customers will have no access to otrs panel
And then customers will have no access to otrs panel
-
- Administrator
- Posts: 4002
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
- Contact:
Re: Address book without customer access to otrs
Hi,
They will be able to reset/set the password with the 'Forgot password?' feature. You have to disable this, the authentication module for customer user and the possibility that the can create their own account.
- Roy
They will be able to reset/set the password with the 'Forgot password?' feature. You have to disable this, the authentication module for customer user and the possibility that the can create their own account.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Re: Address book without customer access to otrs
i don't understand how to disable customer auth