My current challenge is to pre-define two emails addresses in the To and Cc field when use a specific forward template in OTRS 6. There is already a post explaining how to use AdminTemplate to set a specific State depending on the Template which is used, but its not fulfill what i want to do.
This is the part of link which is up when o select forward template:
Code: Select all
https://www.XPTO.com/otrs/index.pl?ChallengeToken=mqO1M2IZHBWvjmkqKMlfw4p6u5C3oBJO&Action=AgentTicketForward&TicketID=31922&ArticleID=220386&ForwardAll=&ForwardTemplateID=21
Thanks for your help!