root wrote: ↑09 May 2021, 16:24
iwill wrote: ↑09 May 2021, 14:31
Code: Select all
[Sat May 8 13:25:28 2021][Error][Kernel::System::CommunicationLog::_LogError][538] CommunicationLog(ID:537032,AccountType:-,AccountID:-,Direction:Incoming,Transport:Email,ObjectLogType:Connection,ObjectLogID:1027098)::Kernel::System::MailAccount::IMAPTLS => IMAPTLS: Can't connect to smtp.office365.com: Unable to connect to smtp.office365.com:
Hi,
At least for the IMAPS I would recommend using the setting the provider is recommending:
https://support.microsoft.com/en-us/off ... 6c4ac95353
For the other ones check the error_log from the web server or the daemon log to see if a stack trace provide more details.
- Roy
Hi Roy,
In fact, i fetch an emails in a office365 account, but i use to send emails with a onPrem Exchange account.
This is the only settings where i put office365 parameters. One strange things is, when i use one IP from pool of DNS office365.com, i dont get any error.
About NeedTicketID, when i check error_log im seeing this, but i cant go forward on troubleshoot:
Code: Select all
ERROR: OTRS-CGI-47 Perl: 5.16.3 OS: linux Time: Sun May 2 17:38:12 2021
Message: Need TicketID!
RequestURI: /otrs/index.pl?
Traceback (28766):
Module: Kernel::System::Ticket::Article::BackendForArticle Line: 109
Module: Kernel::System::TemplateGenerator::_Replace Line: 1718
Module: Kernel::System::TemplateGenerator::Template Line: 468
Module: Kernel::Modules::AgentTicketActionCommon::Run Line: 1573
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1135
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 38
Module: (eval) (v1.99) Line: 207
Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
Module: ModPerl::Registry::handler (v1.99) Line: 32