GenericAgent, Add FAQ article on TicketCreate

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finalbeta
OTRS newbie
Posts: 7
Joined: 12 Jul 2018, 12:19
Znuny / OTRS Version: 5.1.1.1.1

GenericAgent, Add FAQ article on TicketCreate

Post by finalbeta »

Hi,

I would like to add a FAQ reference to certain tickets.

Using genericagent, I could use TicketCreate and filters to select the tickets I want.
But as far as I know, I have no actual way to add a reference to a ticket.

Does anyone have an idea how I could add a link to an FAQ item using genericagent? (or the next best option)
skullz
OTRS wizard
Posts: 407
Joined: 24 Feb 2012, 03:58
Znuny / OTRS Version: OTRS LTS
Real Name: Mo Azfar
Location: Kuala Lumpur, MY
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Re: GenericAgent, Add FAQ article on TicketCreate

Post by skullz »

As far as i know, only can be done with some development by writing a custom module since generic agent has a capability to execute module.

Possible involved api : https://doc.znuny.org/doc/api/otrs/6.0/ ... ml#LinkAdd
root
Administrator
Posts: 2745
Joined: 18 Dec 2007, 12:23
Znuny / OTRS Version: Znuny LTS and 4/5/6
Real Name: Roy Kaldung
Company: Znuny
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Re: GenericAgent, Add FAQ article on TicketCreate

Post by root »

Hi,

At least the add-on Znuny4OTRS-Repo offers to link via otrs.Console.pl
With a little bit bash magic you can achieve your goal.

- Roy
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